The Access Assistant shall oversee the efforts of the Exeter Programs intake function, ensuring an efficient and professional process of screening and placing our client referrals with a concentration on the Exeter Programs. The Access Assistant shall also be responsible for the screening, assessment, and referral of potential admissions to an appropriate level of care.
· Demonstrate empathy, compassion, and respect for clients in all interactions.
· Maintain objectivity towards all clients and make decisions based on accurate information.
· Answer phones and transfer to appropriate treatment provides as needed.
· Maintain documentation related to MAP and/or Access Team tools (ie: Communication Log, call tracking, etc)
· Demonstrate appropriate boundaries between self and clients.
· Serve as a rolemodel through positive, appropriate conduct and participation in special agency events.
· Consult with Program Clinical Team and/or Nursing to review potential referrals as needed
· Project a good image to the public.
· Complete E-learning requirements in a timely fashion.
· Dress in a professional manner.
· Work cooperatively with others and supervisors.
· Demonstrate patience and consideration in dealing with others.
· Demonstrate thoughtful decision-making.
· Ensure client confidentiality in accordance with all federal, state, and local laws and regulations
To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required. Required knowledge of the philosophy, programming, and administration of a Phoenix Houses of New England program.
§ Knowledge obtained through attainment of certification as required by funding/licensing sources. A plan to achieve certification shall be accepted.
§ Knowledge of state and federal regulations on confidentiality, contract management, and program administration.
§ Knowledge of substance abuse treatment modalities as program dictates.
§ Ability to work and communicate with other team members.
§ Demonstrates effective and professional communication between referral sources, networks and agencies.
§ Proficiency in Welligent and Microsoft Office use.
§ Skill in performing and/or managing tasks and/or people to ensure program and policy administration.
§ Skill in representing the organization internally and externally.
§ Ability to maintain appropriate boundaries with clients.
EDUCATION/EXPERIENCE: Bachelor or Associate Degree in related field from an accredited institution or equivalent combination of education and experience.
LICENSES/CERTIFICATIONS: Certification/licensure as required by funding/regulatory sources.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
REGULARLY REQUIRED: to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
OCCASIONALLY REQUIRED: to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
The work environment is that of a substance abuse treatment milieu which may include:
Evening, weekend, and/or holiday shifts may be required.
Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.