Access Coordinator - Dublin, NH

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues. 

SUMMARY

The Access Specialist shall oversee the efforts of the Dublin Center intake function, ensuring an efficient and professional process of screening and placing our client referrals with a concentration on Dublin Center Program.  The Access Specialist shall also be responsible for the screening, assessment and referral of potential admissions to an appropriate level of care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

?  The Access Specialist shall oversee the efforts of the Dublin Center intake function, ensuring an efficient and professional process of screening and placing our client referrals with a concentration on Dublin Center Programs.  The Access Specialist shall also be responsible for the screening, assessment and referral of potential admissions to an appropriate level of care.

?  Intake process, maintain admission data input

?  Assist as needed with Daily census & Population data, schedule admissions, and other admissions reports.

?  Conduct reminder calls prior to admissions

?  Maintain admissions checklist and documentation on checklist to ensure adequate documentation

?  Maintain ongoing contact with Regional Access Teams in New Hampshire regarding admissions, waitlist, etc.

?  Follow up and maintain communication with referral sources upon admission and post admission

?  Document demographic information of clients in Welligent (i.e.: drug history, demographic, etc.)

?  Demonstrate empathy, compassion, and respect for clients in all interactions.

?  Maintain objectivity towards all clients and make decisions based on accurate information.

?  Answer phones and transfer to appropriate treatment provides as needed.

?  Maintain documentation related to MAP and/or Access Team tools (ie: Communication Log, call tracking, etc)

?  Demonstrate appropriate boundaries between self and clients.

?  Serve as a rolemodel through positive, appropriate conduct and participation in special agency events.

?  Participate in access calls as scheduled

?  Consult with Program Clinical Team and/or Nursing to review potential referrals as needed

?  Project a good image to the public.

?  Complete E-learning requirements in a timely fashion.

?  Dress in a professional manner.

?  Work cooperatively with others and supervisors.

?  Demonstrate patience and consideration in dealing with others.

?  Demonstrate thoughtful decision-making.

?  Ensure client confidentiality in accordance with all federal, state, and local laws and regulations

?  Maintain job responsibilities in Recovery Support Specialist III job description when scheduled as RSS

?  Perform other duties as assigned.

QUALIFICATIONS

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

?  Knowledge of the philosophy, programming, and administration of a Phoenix Houses of New England program.

?  Knowledge obtained through attainment of certification as required by funding/licensing sources. A plan to achieve certification shall be accepted.

?  Knowledge of state and federal regulations on confidentiality, contract management, and program administration.

?  Knowledge of substance abuse treatment modalities as program dictates.

?  Ability to work and communicate with other team members.

?  Demonstrates effective and professional communication between referral sources, networks and agencies.

?  Proficiency in Welligent and Microsoft Office use.

?  Skill in performing and/or managing tasks and/or people to ensure program and policy administration.

?  Skill in representing the organization internally and externally.

?  Ability to maintain appropriate boundaries with clients.

EDUCATION/EXPERIENCE: Bachelor or Associate Degree in related field from an accredited institution or equivalent combination of education and experience.

LICENSES/CERTIFICATIONS:  Certification/licensure as required by funding/regulatory sources. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands  and arms, and talk or hear.

OCCASIONALLY REQUIRED:   to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

  • Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases
  • Business-related travel may be required

SCHEDULING NEEDS

Evening, weekend, and/or holiday shifts may be required.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.