Care Coordinator - Exeter

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues. 


-Perform client needs screening to assist in identifying appropriate services and resources to support clients in recovery and in transitions of care.

-Develop individualized disposition, aftercare, and transition plans in collaboration with the multi-disciplinary team.

-Assist clients with accessing, completing and submitting paperwork to obtain community resources and benefits (i.e., social security cards, birth certificates, physicals, lab work, insurance applications, TDI applications, recovery housing applications, etc.)

-Proficient use of Phoenix House's Electronic Medical Record (Welligent) and operating systems to document interventions and monitor progress and follow up.

-Provide clients with care management services on an individual and group basis.

-Maintain accurate case and group notes in a timely manner.  Document developments and important events in accordance with clinical policies for reporting and record keeping.   

-Maintain positive working relationships with agencies, resources, and families to coordinate services for client care; provide information on substance abuse treatment resources and services; and make necessary referrals.

-Respond to client crises and emergencies as needed.

-Attend staff meetings, participate in treatment team meetings, individual/group supervision, case conferences, and required training(s) to ensure continuum and quality of care.

-Complete client follow up at 1month, 3 months, 6 months and 12 months.

-Participate in quality assurance activities (i.e., fire drills, in-service trainings, overdose prevention, etc.), and maintain active status with PH P & P's.

-Serve as a role model through positive, appropriate conduct.  Maintain professionalism: presentation; dress; attitude.

-Maintain current certification(s)/licensure and complete all PH training requirements both in-house and through e-learning (Relias). 

-Maintain current CPR/FA certifications and CPI/MOAB annual training.

-Perform other duties as assigned.


-Demonstrate empathy and compassion for clients in individual and group daily interactions.

-Maintain objectivity towards all clients and make referral decisions based on accurate treatment plan and needs-based information.

-Demonstrate; maintain; and role model appropriate boundaries between clients staff.

-Empower clients, introduce problem-solving skills, and promote wellness with guidance and the use of self-help and peer-support.

-Implement daily schedule of program activities and enforce clinical guidelines and programmatic procedures.

-Facilitate and monitor program activities: artistic; leisure; life-skills; etc.

-Demonstrated proficiency in Phoenix House's Electronic Medical Record (Welligent) and systems to sufficiently fulfill the duties required by this position; this is expected within 30 days of employment.

-Work cooperatively with others as part of the treatment team.

-Demonstrate patience, consideration, and cooperation when interacting with others.

-Demonstrate thoughtful decision-making.

-Ensure client confidentiality in accordance with all federal, state and local laws and regulations.

-Ability to promote and demonstrate Phoenix House's ICARE4 core values (Integrity, Collaboration, Accountability, Respect, Excellence, Forward Thinking) through work ethic, compliance, and attitude:



-Willingness to Help




To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.   The requirements listed below are representative of the knowledge, skill and/or ability required.

-Knowledge obtained through completion of a high school diploma, an Associates degree in social work or related field from an accredited institution, or an equivalent combination of education and experience.

-Ability to develop rapport with substance-use and mental health populations, resources, referral sources, and support systems.

-Ability to manage client services in computerized and manual records.

-Ability to apply organizational management skills and maintain self and client discipline.

-Ability to prepare and maintain required documentation.

-Ability to comply with internal, local, state and federal regulations and policies.

-Ability to work and communicate with others in all forms of verbal and written communication.


AA or AS or combination of education and experience.


Candidate must have current, active driver's license. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED: to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED:   to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

-Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases

-Business-related travel


Weekends and holiday hours may be required.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.

Job ID: 119
Job Location: Exeter, RI