Care Coordinator - Full-Time, Dorchester Treatment Facility

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues. 


? Perform client screening, intake, orientation, and assessment functions necessary to complete admission as required by Program Director and Clinical Director.

? Develop treatment plans that are coherent and reflective of client's progress and development. Involve client appropriately in the process.

? Counsel clients in individual, group, and family formats. Conduct weekly groups

? Maintain positive working relationship with agencies, resources, and families to coordinate services for client care; provide information on substance abuse treatment resources and services; and make necessary referrals.

? Participate in client's monthly progress treatment meetings for clients on case list

? Respond to client crises and emergencies as needed.

? Maintain accurate, timely, legible case notes in Welligent. Document developments and important events in accordance with clinical policies for reporting and record keeping.

? Participate in staff meetings, clinical team meetings, case conferences, and required training to ensure continuum and quality of care.

? Serve as a role model through positive, appropriate conduct and participation in special agency events. Project a good image to the public.

? Perform all tasks related to the Welligent Electronic Health Records system

? Perform other duties as assigned.


? Maintain client charts in Welligent, ensuring chart compliance with intakes, assessments, forms, treatment plans, transition, discharge summary ect.

? Demonstrate empathy and compassion for clients in group, individual counseling, and daily interactions.

? Maintain objectivity towards all clients and make clinical decisions based on accurate information.

? Discipline clients effectively and with appropriate frequency, using a variety of privileges and sanctions.

? Demonstrate appropriate boundaries between self and clients.

? Promote self-help concept within program. Allow clients to play leadership roles in the community, encourage clients to solve their own problems, and encourage clients to use each other for support.

? Play appropriate counseling role, serving as guide in the self-help recovery process, rather than a "therapist"

? Track progress of clients assigned to caseload.

? Facilitate groups in accordance with Phoenix House policies and procedures.

? Implement daily schedule of program activities. Enforce rules and programmatic procedures. Monitor and facilitate program activities. Engage in surveillance activities.

? Demonstrate understanding of clinical relevance of work and school. In residential settings, manage and use job functions effectively. In ambulatory settings, monitor job/school attendance and performance.

? Supervise work department or other program function.

? Work cooperatively with others and supervisors.

? Demonstrate patience and consideration in dealing with others.

? Demonstrate thoughtful decision-making.

? Ensure client confidentiality in accordance with all federal, state, and local laws and regulations.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

- Knowledge obtained through completion of a Bachelor degree curriculum of an accredited institution, or equivalent combination of knowledge and experience.

- Knowledge obtained through attainment of certification as required by funding/licensing sources.

- Ability to perform the core functions of a substance abuse counselor.

- Ability to develop rapport with substance-abusing populations and families.

- Ability to apply organizational management skills and maintain self and client discipline.

- Ability to prepare and maintain required documentation.

- Ability to comply with internal, local, state, and federal regulations and policies.

- Ability to work and communicate with others.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

- You are regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear.

- You are occasionally required to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

- The work environment is that of a substance abuse treatment milieu.

- Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases is possible.

- Weekend and holiday hours may be required.

- Business-related travel may be required.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.


JOB ID: 66

Job Location: Dorchester, MA