At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

 Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields. 

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

?   Observe and evaluate clients, relating all pertinent information to the LCDP for clinical application.

?   Perform client screening, intake, orientation, and assessment functions necessary to complete admission as required by Program Director.

• Guide clients in individual, group, and family formats.
• Respond to client crises and emergencies as needed.
• Document developments and important events in accordance with clinical policies for reporting and record keeping.
• Develop person centered treatment plans that are measurable, coherent and reflective of client's progress and development. 
• Develop person centered aftercare plans that are measurable, coherent and reflective of the clients progress and development.
• Assist clients with paperwork to obtain community benefits and maintain required records (i.e., social security cards, birth certificates, physicals, labwork, Medicaid applications, TDI applications, recovery housing applications, etc.)
• Consistently enforce rules and programmatic procedures.
• Provide direct client monitoring as needed, including medication monitoring.
• Maintain compliance with all documentation requirements.
• Maintain client records to comply with CARF and state licensing standards, using the Welligent Electronic Health Record.
• Assist in the provision of staff orientation and ongoing training regarding clinical policies and procedures. Participate in the support and training of other staff members.
• Maintain positive working relationship with agencies, resources, and families to coordinate services for client care; provide information on substance abuse use disorder treatment resources and services; and make necessary referrals.
• Complete all Quality Assurance Record Review Corrections as indicated on the form.
• Submit all Quality Assurance Record Review Corrections to the LCDP Manager
• Participate in treatment team meetings, case conferences, and required training to ensure continuum and quality of care.
• Meet with clinical supervisor and manager on a regular basis.
• Attend all staff meetings.
• Serve as a rolemodel through positive, appropriate conduct and participation.
• Project a professional image to the public. Dress in a professional manner.
• Facilitate EBT groups as assigned.
• Maintain ADP files and complete e-learning requirements in a timely fashion.
• Maintain current licensure and/or credentialing. Maintain CPR/FA certifications and CPI annual training.
• Ensure client confidentiality in accordance with all federal, state and local laws and regulations.
• Perform other duties as assigned.

COMPETENCIES

• Ability to promote and demonstrate Phoenix Houses core values through work ethic, compliance, and attitude

?  Integrity

?  Collaboration

?  Appreciation

?  Respect

?  Excellence

?  Forward-Thinking

• Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
• Problem Solving: Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
• Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.

• Demonstrate proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position is expected within 30 days of employment.
• Empathy and compassion for clients in group, individual sessions, and daily interactions.

• Objectivity towards all clients.
• Appropriate boundaries between staff and clients.
• Demonstrate patience and consideration in dealing with others.
• Demonstrate thoughtful judgment and decision-making.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint).
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.

QUALIFICATIONS

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

• Ability to perform the core functions of a chemical dependency professional.
• Ability to develop rapport with substance-abusing populations and families.
• Ability to apply organizational management skills and maintain self and client discipline.
• Ability to prepare and maintain required documentation.
• Ability to comply with internal, local, state and federal regulations and policies.
• Ability to work and communicate with others.

EDUCATION/EXPERIENCE

4 years' experience in substance use disorder field and/or Bachelor's degree from an accredited institution preferred.

LICENSES/CERTIFICATIONS

Pursuit of chemical dependency certification/licensure preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED:  to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

• Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases
• Business-related travel

SCHEDULING NEEDS

Every other weekend and holiday required.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. 

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.