Chemical Dependency Professional - Keene, NH

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.


The Chemical Dependency Professional is responsible for managing a careload of clients and providing sound, therapeutic treatment during day to day operations. Provides inspiration and motivation for recovery by using evidence based and person centered practices.


  • Perform client screening, intake, orientation, and assessment functions necessary to complete admission as required by Program Director, including use of CIA and Welligent Electronic Medical Record.
  • Assist clients in enrolling in insurance programs.
  • Maintain positive working relationship with agencies, resources, and families to coordinate services for client care; provide information on substance abuse treatment resources and services; and make necessary referrals.
  • Develop treatment plans that are coherent and reflective of client's progress and development.  Involve client appropriately in the process.
  • Maintain client charts to comply with CARF and/or other state agency standards, using Welligent Electronic Medical Record.
  • Provide clients with individual, group, and educational services.
  • Respond to client crises and emergencies as needed.
  • Maintain accurate, timely, legible case notes and group notes.  Document developments and important events in accordance with clinical policies for reporting and record keeping.  Use Phoenix House systems, including Welligent, effectively and appropriately.
  • Participate in staff meetings, case conferences, and required training to ensure continuum and quality of care.
  • Complete all Quality Assurance Record Review Corrections as indicated on the form.
  • Submit all Quality Assurance Record Review Corrections to the Program Director.
  • Participate in treatment team meetings. Document treatment notes about your specific clients.
  • Review and sign all client treatment plans and assessments in a timely fashion.
  • Meet with supervisor on a regular basis.
  • Serve as a rolemodel through positive, appropriate conduct and participation in special agency events.  Project a good image to the public.
  • Dress in a professional manner.
  • Maintain ADP files and complete Relias E-learning requirements in a timely fashion.
  • Provide other treatment services that support a therapeutic community such as morning meeting, evening meeting; develop learning experiences and contracts fro clients, etc.
  • Perform other duties as assigned.


?  Demonstrate empathy and compassion for clients in group, individual counseling, and daily interactions.

  • Maintain objectivity towards all clients and make clinical decisions based on accurate information.
  • Discipline clients effectively and with appropriate frequency, using a variety of privileges and sanctions.
  • Demonstrate appropriate boundaries between self and clients.
  • Promote self-help concept within program.  Encourage clients to solve their own problems, and encourage clients to use each other for support.
  • Play appropriate counseling role, serving as guide in the self-help recovery process.
  • Track progress of clients assigned to caseload. 
  • Facilitate care and concern groups in accordance with Phoenix House policies and procedures.
  • Implement daily schedule of program activities.  Enforce rules and programmatic procedures.  Monitor and facilitate program activities. Engage in surveillance activities.
  • Demonstrate understanding of clinical relevance of work and school.  In ambulatory settings, monitor job/school attendance and performance..
  • Work cooperatively with others and supervisors.
  • Demonstrate patience and consideration in dealing with others.
  • Demonstrate thoughtful decision-making.
  • Ensure client confidentiality in accordance with all federal, state, and local laws and regulations.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

?  Ability to perform the core functions of a substance abuse counselor.

?  Ability to develop rapport with substance-abusing populations and families.

?  Ability to apply organizational management skills and maintain self and client discipline.

?  Ability to prepare and maintain required documentation. 

?  Ability to comply with internal, local, state, and federal regulations and policies.

?  Ability to work and communicate with others.

?  Ability to work within the confines of a therapeutic community.

EDUCATION/EXPERIENCE:   Associates Degree from an accredited institution with degree in Addiction Counseling or equivalent combination of knowledge and experience.

LICENSES/CERTIFICATIONS:  Minimal CRSW or eligible within 9 months of hire, LADC/MLADC preferred.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands  and arms, and talk or hear.

OCCASIONALLY REQUIRED:   to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

  • Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases
  • Weekend and holiday hours
  • Business-related travel


First, second, third weekend and or holiday shifts may be required.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.