Clinical Care Coordinator - Burlington, VT

SUMMARY

Clinical Care Coordinator is responsible for managing a care load of patients and providing sound, clinical interventions, advocation and skill development to assist individuals related to life domains impacted by substance use and/or mental health. This position requires knowledge with competencies of Substance Use and Mental Health disorders. Clinical Care Coordinator assists with planning, coordination and implementation of individualized treatment plan goals/objectives for the patients while providing ongoing assessment and skill development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform patient screening, intake, orientation, and assessment functions necessary to complete admission as required.
  • Assess, identify and assist patients with primary care coordination focus related to impacted life domains (ie: housing, insurance needs, vocational, etc.).
  • Document all delivered clinical encounters within the established Electronic Health Record (EHR), and complete optimal billing for same (that will be billed 'Incident To' an Independent Licensed Clinician), along with accordance of Blueprint documentation (which will be separately scheduled and tracked within the electronic health record).
  • Maintain knowledge of Blueprint Care Coordination expectations to ensure compliance and standards are met and maintained.
  • Develop treatment plans that are Specific, Measurable, Achievable, Relevant, and Time-bound. Treatment plans will be reflective of patient's progress and development and demonstrate that the patient was appropriately involved in the process.
  • Respond to patient crises and emergencies as needed.
  • Maintenance of clinical documentation and ensure program compliance regarding patient care in accordance with Phoenix House Policy & Procedures standards.
  • Maintain accurate, timely session notes within our Electronic Health Record system.
  • Attends staff meetings, care conferences, and required trainings to ensure continuum and quality of care. Document treatment notes about your specific patients.
  • Attend Phoenix House Clinical meetings and receive Clinical Supervision on a regular basis. Provide patients primarily with individual & educational services and groups services (as requested) while managing the patient charts to comply with CARF and/or other state agency standards, using our Electronic Health Record system.
  • Maintain positive working relationship with agencies, resources, and families to coordinate services for patient care; provide information on Substance Use and Mental Health disorder resources and services; and make necessary referrals.
  • Develops and maintains local, state and federal resources to assist patients with primary care coordination focus.
  • Provides therapeutic intervention with oversight of supervisor and/or designee.
  • Collaborate with the Multi-DisciplinaryCare Team, including but not limited to, Clinical Team, Administrative Team and Medical Team in the overall care of patients.
  • Complete and/or coordinate all insurance billing requirements in a timely manner. Ensure that all insurance billing is accurate and reflective of the services provided.
  • Obtain and/or coordinate insurance reauthorization as necessary.
  • Maintain DATIS and complete E-learning requirements in a timely fashion.
  • Project a good image to the public.
  • Dress in a professional manner.
  • Perform other duties as assigned by the Administrative Team and/or other Senior Executive.

COMPETENCIES

· Demonstrates empathy and compassion for patients in group, individual daily interactions.

· Maintains objectivity towards all patients and makes clinical decisions based on accurate information.

· Utilize Trauma Informed best practices with patients and staff to promote effective and safe coping skills and

self-care.

· Demonstrates appropriate boundaries between self and patients.

· Promotes self-help concept within program. Encourages patients to solve their own problems and encourages patients to use each other for support.

· Plays appropriate supportive role, serving as guide in the self-help recovery process.

· Demonstrates patience and consideration in dealing with others.

· Demonstrates thoughtful decision-making.

· Demonstrates computer literacy.

· Track progress of patients and assist as needed.

· Works cooperatively with others and supervisors.

· Uses evidenced-based best practice tools to meet community behavioral objectives.

· Ensures client confidentiality in accordance with all federal, state, and local laws and regulations.

· Ability to promote and demonstrate "Every Time Behaviors" Teamwork model.

· Ability to promote and demonstrate Phoenix House's ICARE4 core values (Integrity, Collaboration, Accountability, Respect, Excellence, Forward Thinking) through work ethic, compliance, and attitude:

- Trustworthiness

- Morale

- Willingness to Help

- Optimism

- Knowledge

QUALIFICATIONS

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Knowledge obtained through attainment of certification/licensure as required by funding/regulating sources.
  • Knowledge of varied therapeutic models of treatment.
  • Ability to work with dually diagnosed populations.
  • Skill in group, individual, and family counseling.
  • Ability to develop rapport with dually diagnosed populations and families.
  • Ability to apply organizational management skills, clinical supervision and maintain self and patient supportive accountability.
  • Ability to prepare and maintain required documentation.
  • Ability to comply with internal, local, state, and federal regulations and policies.
  • Ability to work and effectively communicate with others.
  • Ability to demonstrate competency in using computers.
  • Knowledge of state and federal confidentiality laws (HIPAA and 42 C.F.R. Part 2, contract management, and program administration regulations).

EDUCATION/EXPERIENCE

  • Minimum of a bachelor's degree obtained through completion of a program curriculum of an accredited institution.

· Recommended to be eligible for and/or maintain the following: State of Vermont certification as a Master Licensed Alcohol and Drug Counselor (MLADC), Licensed Independent Clinical Social Worker (LICSW), Licensed Clinical Mental Health Counselor (LCMHC) or Licensed Mental Health Counselor (LMHC).

· Valid Vermont driver s license and clear driving record required.

LICENSES/CERTIFICATIONS

· Recommended to be eligible for and/or maintain the following: State of Vermont certification as a Master Licensed Alcohol and Drug Counselor (MLADC), Licensed Independent Clinical Social Worker (LICSW), Licensed Clinical Mental Health Counselor (LCMHC) or Licensed Mental Health Counselor (LMHC).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED: to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED: to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance use disorder and co-occurring treatment milieu which may include:

§ Exposure to patients infected with Hepatitis B, HIV, TB, or other Infectious Diseases

§ Exposure to patients with co-occurring mental health issues.

§ Weekend and holiday hours

§ Business-related travel

SCHEDULING NEEDS

First shift and/or as recommended to meet clinical needs of patient and/or practice.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.