Clinical Nursing Access Coordinator


Serve as a liaison with hospitals, community referral sources and other stakeholders to facilitate the admission of patients to Phoenix House New Hampshire. Works in partnership with the Clinical Admissions Team to develop and execute a plan to fulfill the fiscal year census projections of Phoenix House New Hampshire. Has working knowledge of Medicaid, Managed Care and traditional healthcare benefits and coverage. Provides support services to the Admissions Department with varying degrees of support to the campus leadership, Vice President, and other requests as directed by immediate supervisor. These responsibilities will include assisting in the planning, organizing, implementing, directing and evaluating the overall operations of admissions in accordance with current federal, state and local standards, guidelines and regulations that govern our facility, and as may be directed by the Executive Director or Administrative Director.


·  Perform client screening, intake, orientation, and assessment functions necessary to complete admission.

·  In support of the Director of Nursing, provide supervision and guidance of all nursing staff in accordance with organization policy.

·  In partnership with the Director of Nursing, develop and coordinate orientation and training programs for nursing staff.

·  Assist in retrospective audits on medical charts.

·  Assist in the development of new policies and procedures.

·  Provide nursing care to patients.

·  Provide shift coverage when necessary.

·  Attend meetings and training sessions as assigned.

·  In partnership with Director of Nursing, oversee documentation, quality assurance, and utilization review process compliance.

  • Respond to patient crises and emergencies as needed.
  • Consistently enforce rules and programmatic procedures.
  • Provide direct client monitoring as needed, including medication administration.
  • Maintain compliance with all documentation requirements.
  • Maintain client records to comply with CARF and state licensing standards, using the Welligent Electronic Health Record.
  • Assist in the provision of staff orientation and ongoing training regarding medical policies and procedures. Participate in the support and training of other staff members.
  • Maintain positive working relationship with agencies, resources, and families to coordinate nursing services for client care; provide information on substance use disorder treatment resources and services; and make necessary referrals.
  • Participate in treatment team meetings, case conferences, and required training to ensure continuum and quality of care.
  • Meet with leadership team on a regular basis in support of organizational mission and vision.
  • Attend all staff meetings.

·  Utilize Welligent electronic health record effectively and efficiently.

·  Review clinical appropriateness of admission

·  Complete medication reconciliation on all appropriate admissions

·  Coordinate with other program areas and senior management as appropriate according to the organizational structure.

·  Demonstrates support for and models teamwork by personally working cooperatively with peers and subordinates towards the achievement of system wide goals and objectives. 

·  Identify and drive process improvements to improve efficiencies and overall patient experience.

·  Works effectively in collaboration with physician leadership partners and all members of the senior leadership team

·  Collaborate with other health care professionals in the provision and improvement of patient care.

  • Project a professional image to the public. Dress in a professional manner.
  • Maintain DATIS files and complete e-learning requirements in a timely fashion.
  • Maintain current licensure and/or credentialing. Maintain CPR/FA certifications and MOAB annual training.
  • Ensure client confidentiality in accordance with all federal, state and local laws and regulations.

·  Maintains, models, and exemplifies the PHNE "every time behaviors".

·  Perform other duties as assigned.


  • Ethical practices
  • Judgment
  • Relationship Management
  • Change Management
  • Emotional Intelligence
  • Strategic Vision
  • Leadership and Navigation
  • Global and Cultural Awareness
  • Critical Evaluation
  • Decision Making
  • Ability to promote and demonstrate Phoenix Houses core values through work ethic, compliance, and attitude

·  Integrity

·  Collaboration

·  Appreciation

·  Respect

·  Excellence

·  Forward Thinking

  • Strong knowledge of nursing practice as it relates to substance use disorder population
  • Problem Solving: Identifies problems, involves others in seeking solutions when appropriate, conducts appropriate analysis, searches for best solutions, responds quickly to new challenges.
  • Job Knowledge: Understands duties and responsibilities, has required job knowledge; has necessary technical skills; understands company mission/values; keeps job knowledge current; is in command of critical issues.
  • Project Management: Coordinates the diverse components of the project by balancing scope, time, cost, and quality.
  • Collaboration: Works in collaboration with other health professionals and leaders from other disciplines.
  • Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
  • Ability to work in a fast paced and challenging environment.
  • Demonstrate proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position is expected within 30 days of employment.
  • Knowledge of various substance use disorder modalities and relevant medical and mental health issues
  • Ability to train and supervise staff.
  • Strong knowledge of state, federal and CARF regulations
  • Demonstrate the ability to consistently maintain chart documentation in accordance with current organizational policies and other stakeholder regulations.
  • Demonstrates appropriate boundaries between staff and clients.
  • Critical and strategic thinking skills
  • Excellent written and verbal communication skills


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 


  • Associate's Degree in nursing required, Bachelor Degree preferred
  • Minimum of 5 years directly related experience gained through working in a substance use disorder (Co-Occurring - preferred)program and with multidisciplinary teams.


  • Registered Nurse


  • Knowledge of various substance abuse treatment modalities; knowledge of issues collateral to substance use disorder (AIDS, Dual Diagnosis); ability to train and supervise staff, and knowledgeable about regional licensure and Human Rights requirements.
  • Strong interpersonal, oral, and written communication skills
  • Familiarity with the various recovery approaches
  • Experience working with diverse population
  • Experience working in hospital or medical settings
  • Experience working with commercial insurance carriers
  • Ability to prepare and maintain required documentation
  • Ability to comply with state and federal regulations regarding confidentiality


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  In the course of performing this job, one typically spends time sitting, walking, standing, carrying, and climbing stairs, lifting up to 15 pounds, listening, speaking, typing, reading, and writing.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear.  Employee is frequently required to stand, walk, use hands to finger, handle, or fee; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OCCASIONALLY REQUIRED:  stoop, kneel and crouch and lift up to 10lbs.


SCHEDULING NEEDS:  Monday - Friday, may require nights, weekends, and holidays as needed and the ability to be available by telephone as needed.

TRAVEL:  This position may require travel by car throughout the region and occasional travel outside of the region, as needed.


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:


·  Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases.


The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Phoenix House is an Equal Opportunity Employer