Clinical Supervisor - Full Time, Springfield, MA

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues.

The Clinical Supervisor will oversee the development, maintenance and delivery of clinical services. The Clinical Supervisor is responsible for providing direction and supervision to staff/volunteers/interns, managing a caseload of clients as needed, providing sound, therapeutic treatment and managing the day to day clinical operations. The Clinical Supervisor also oversees the effective Clinical management duties and responsibilities including: Intake process and initial Assessment/Interpretative Summary reviews, Treatment plan/clinical chart, Clinical record Audits and collateral clinical support.



Master's Degree in clinical psychology, education-counseling, medicine, psychology psychiatric nursing, rehabilitative counseling, social work or a closely related field and have experience in substance abuse and mental health services; OR possess a LADC1.

Certification/licensure as required by funding/regulatory sources.


  • Skill in staff management and clinical supervision.

  • Ability to perform the core functions of a substance abuse professional.

  • Ability to develop rapport with populations and families suffering from substance abuse.

  • Ability to apply organizational management skills and maintain self and client discipline.

  • Ability to provide on-call support and direction to program staff, volunteers and interns.

  • Ability to prepare and maintain required documentation.

  • Ability to comply with internal, local, state and federal regulations and policies.

  • Knowledge of varied therapeutic models of treatment.

  • Skill in group, individual and family counseling.

  • Ability to work with dually diagnosed adult populations.

  • Ability to work and communicate with others.

  • Demonstrated competency in using computers.

  • Proficiency in using Phoenix House systems, including the HER system to document notes and activities as required.


  • Accountable for compliance with internal, local, state and federal funding criteria and programming guidelines.

  • Provide individual and group supervision to all staff/interns/volunteers while supporting these staff in developing skills in responding to complex issues such as co-occurring disorders and trauma.

  • Oversee recordkeeping, caseload management, quality assurance, aftercare, follow-up process and utilization review within the Electronic Health Record (EHR) system as directed.

  • Review, approve and audit the quality of services from assessment through discharge within the EHR system.

  • Complete yearly staff Trauma Informed performance evaluations with Program Director or assignee.

  • Supervision will utilize a Professional Development Plan that is Trauma Informed.Effectively and responsibly provide regular residential milieu management including on-call support, staff supervision and training.

  • Effectively demonstrate sound judgment by making appropriate clinical decisions.

  • Maintain positive working relationship with agencies, resources, and families to coordinate services for client care; provide information on substance abuse treatment resources and services; and make necessary referrals.

  • Respond to client crises and emergencies as needed.

  • Maintain accurate, timely, legible case notes and group notes. Document developments and important events in accordance with clinical policies for reporting and record keeping. Use Phoenix House systems, including EHR, effectively and appropriately.

  • Assist in the recruitment, interviewing and recommendation of candidates for hiring.

  • Assist in the provision of staff orientation and ongoing training regarding clinical policies and procedures.

  • Participate in and/or facilitate staff meetings, treatment team/case conference meetings, and required trainings, as assigned, to ensure continuum and quality of care regarding client treatment and agency issues.

  • Serve as a role model through positive, appropriate conduct and participation in special agency events. Project a good image to the public and actively participate in community/State meetings.

  • Maintain ADP files and complete Relias E-learning requirements in a timely fashion.

  • Maintenance of clinical documentation and ensure program compliance regarding client care and staff activity in accordance with Phoenix House policy & Procedures, State Contract and CARF standards.

  • Manage Case Manager's client screening, ASI's and Electronic Health Record intake, orientation, and assessment functions necessary to complete admission as required.

  • Participate in the support and training of staff members to understand and cooperatively undertake actions to meet client's (SNAP) Strengths, Needs, Abilities, and Preferences.

  • Manage Case Manager's transition and treatment plans that are measurable, coherent and reflective of client's progress and development. Involve client appropriately in the process.

  • Review and sign client treatment plans and assessments in a timely fashion.

  • Complete quarterly Quality Assurance Record Reviews and submit corrective action plans to appropriate case managers for corrections and report back to the Program Director.

  • Conduct assessments and provide individual and group services to residents requiring additional support as a result of co-occurring disorders and/or trauma.

  • Perform other duties as assigned by Program Director.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.