Clinical Supervisor - Holyoke, MA


The Clinical Supervisor is responsible for providing direction and supervision to staff/volunteers/interns, managing a caseload of clients as needed, providing sound, therapeutic treatment and managing the day-to-day clinical operations.  Manage proper implementation of the PHNE Policies & Procedures and the PHTSS Best Practice Staff Manual.  Oversee and coordinate the Daily Census/Billing administrative operations, daily Compliance data, Monthly DPH report and as needed or assigned the Monthly staff schedule.


  • Oversee the effective Clinical management duties and responsibilities including:
  • Intake process and initial Assessment/Interpretative Summary reviews, Treatment plan/clinical chart, Clinical record Audits and collateral clinical support.

§  Collaborate with the Program Coordinator to oversee Case Managers and Direct Care duties and responsibilities utilizing Staff Concerns when necessary.

§  Effectively demonstrate sound judgment by making appropriate decisions.

§  Effectively and responsibly provide On-Call support, staff supervision and training

§  Supervision will utilize a Professional Development Plan that is Trauma Informed.

§  Provide Trauma Informed direction and (Individual/Group) clinical supervision to staff, volunteers, and interns according to the Phoenix House supervision protocol to promote consistency and quality of services.

§  Provide Trauma Informed feedback to Program Coordinator for yearly staff performance evaluations.

§  Participate in the support and training of staff members to understand and cooperatively undertake actions to meet client's (SNAP) Strengths, Needs, Abilities, and Preferences.

  • Manage support of Lead Case Manager's role overseeing case manager's development of patient screening, CIA's, and Electronic Health Record intake, orientation, and assessment functions necessary to complete admission as required.
  • Manage support of Lead Case Manager's role overseeing case manager's development of transition and treatment plans that are measurable, coherent, and reflective of client's progress and development.  Involve patient appropriately in the process.

§  Review and sign patient treatment plans and assessments in a timely fashion.

  • Supervise and complete patient quarterly chart audits to comply with CARF and/or other state agency standards, using the Electronic Health Recordand submit all Quality Improvement Record Review Corrections to the lead-Case Managers/ Program Coordinator.

§  Maintain accurate, timely, legible case notes and group notes.  Document developments and important events in accordance with clinical policies for reporting and record keeping.  Use Phoenix House systems, including the Electronic Health Record effectively and appropriately.

§  Maintain positive working relationship with agencies, resources, and families to coordinate services forpatient care; provide information on substance use disorder treatment resources and services; and assist in coordinating necessary referrals.

  • Facilitate and document treatment team meetings and all notes in a timely manner.
  • Facilitate therapeutic/psycho-educational groups as assigned.
  • Participate in the support and training of staff members.
  • Maintain ADP files and complete Relias E-learning requirements in a timely fashion.
  • Supervise other treatment services that support a modified therapeutic community such as morning meeting, evening meeting, and learning experiences, develop behavioral interventions for clients, etc.
  • Participate and/or facilitate staff meetings, case conferences, and required training, as assigned, to ensure continuum and quality of care.

§  Respond to patient crises and emergencies as needed.

§  Meet with supervisor on a regular basis.

  • Serve as a rolemodel through positive, appropriate conduct and participation in special agency events.  Project a good image to the public.

§  Dress in a professional manner.

§  Perform other duties as assigned by Program Coordinator.

§  Possess a high standard of punctuality and attendance.


  • Utilize Trauma Informed best practices with patients and staff to promote effective and safe coping skills and self-care.
  • Utilize Motivational Interviewing skills in interactions with staff and patients.
  • Demonstrated proficiency in Phoenix House's electronic health record system sufficient to fulfill the duties required by this position is expected within 30 days of employment.

§  Demonstrate empathy and compassion for patients in group, individual counseling, and daily interactions.

  • Demonstrate patience and consideration in dealing with others.
  • Demonstrate thoughtful decision-making.
  • Demonstrate appropriate boundaries between self and patients.
  • Demonstrate understanding of clinical relevance of work and school. 
  • Maintain objectivity towards all patients and make clinical decisions based on accurate information.
  • Promote self-help concept within program.  Encourage patients to solve their own problems, and encourage patientsto use each other for support.
  • Play appropriate counseling role, serving as guide in the self-help recovery process.
  • Track progress of patients assigned to caseload. 
  • Implement daily schedule of program activities.  Enforce guidelines and programmatic procedures.  Monitor and facilitate program activities.
  • Use systematic TC tools to meet community behavioral objectives.
  • Work cooperatively with others and supervisors.
  • Ensure patient confidentiality in accordance with all federal, state, and local laws and regulations.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Knowledge obtained through completion of a Master's degree curriculum from an accredited institution, or LADAC 1 and equivalent combination of knowledge and experience.
  • Ability to provide on-call support and direction to program staff, volunteers and interns
  • Ability to perform the core functions of a substance use disorder professional.
  • Ability to develop rapport with substance-abusing populations and families.
  • Ability to apply organizational management skills and maintain self and patient discipline.
  • Ability to prepare and maintain required documentation. 
  • Ability to comply with internal, local, state, and federal regulations and policies.
  • Ability to work and communicate with others.
  • Ability to work within the confines of a modified therapeutic community.

EDUCATION/EXPERIENCE:  Master's Degree from an accredited institution or LADAC 1 with equivalent combination of knowledge and experience.


Attainment of certification/licensure as required by funding/regulatory sources (demonstrable pursuit of certification with timetable for achievement is acceptable.)



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools, or controls and reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED:  to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

  • Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases
  • Weekend and holiday hours
  • Business-related travel


Weekend and/or holiday shifts may be required.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment. Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.