Clinical Supervisor - Springfield Outpatient


The Clinical Supervisor will oversee the development, maintenance and delivery of clinical services. The Clinical Supervisor is responsible for providing direction and supervision to staff/volunteers/interns, managing a caseload of clients as needed, providing sound, therapeutic treatment and managing the day to day clinical operations. The Clinical Supervisor also oversees the effective Clinical management duties and responsibilities including:Intake process and initial Assessment/Interpretative Summary reviews, Treatment plan/clinical chart, Clinical record Audits and collateral clinical support.


  • Accountable for compliance with internal, local, state and federal funding criteria and programming guidelines.
  • Provide individual and group supervision to all staff/interns/volunteers while supporting these staff in developing skills in responding to complex issues such as co-occurring disorders and trauma.
  • Oversee recordkeeping, caseload management, quality assurance, aftercare, follow-up process and utilization review within the Electronic Health Record (EHR) system as directed.
  • Review, approve and audit the quality of services from assessment through discharge within the EHR system.
  • Complete yearly staff Trauma Informed performance evaluations with Program Director or assignee.

·  Supervision will utilize a Professional Development Plan that is Trauma Informed.

  • Effectively and responsibly provide regular residential milieu management including on-call support, staff supervision and training.
  • Effectively demonstrate sound judgment by making appropriate clinical decisions. 
  • Maintain positive working relationship with agencies, resources, and families to coordinate services for client care; provide information on substance abuse treatment resources and services; and make necessary referrals.
  • Respond to client crises and emergencies as needed.
  • Maintain accurate, timely, legible case notes and group notes.  Document developments and important events in accordance with clinical policies for reporting and record keeping.  Use Phoenix House systems, including EHR, effectively and appropriately.
  • Assist in the recruitment, interviewing and recommendation of candidates for hiring.
  • Assist in the provision of staff orientation and ongoing training regarding clinical policies and procedures.
  • Participate in and/or facilitate staff meetings, treatment team/case conference meetings, and required trainings, as assigned, to ensure continuum and quality of care regarding client treatment and agency issues.
  • Serve as a rolemodel through positive, appropriate conduct and participation in special agency events. Project a good image to the public and actively participate in community/State meetings.
  • Maintain Datis files and complete Relias E-learning requirements in a timely fashion.
  • Meet with supervisor on a regular basis.
  • Maintenance of clinical documentation and ensure program compliance regarding client care and staff activity in accordance with Phoenix House policy & Procedures, State Contract and CARF standards.
  • Manage Care Coordinator's client screening, CIA's and Electronic Health Record intake, orientation, and assessment functions necessary to complete admission as required.

·  Participate in the support and training of staff members to understand and cooperatively undertake actions to meet client's (SNAP) Strengths, Needs, Abilities, and Preferences.

  • Manage Care Coordinator's transition and treatment plans that are measurable, coherent and reflective of client's progress and development.  Involve client appropriately in the process.

·  Review and sign client treatment plans and assessments in a timely fashion.

  • Complete quarterly Quality Assurance Record Reviews and submit corrective action plans to appropriate Care Coordinators for corrections and report back to the Program Director.
  • Conduct assessments and provide individual and group services to residents requiring additional support as a result of co-occurring disorders and/or trauma.
  • Dress in a professional manner.
  • Perform other duties as assigned by Program Director.



·  Demonstrate empathy and compassion for clients in group, individual counseling, and daily interactions.

·  Maintain objectivity towards all clients and make clinical decisions based on accurate information.

·  Utilize Trauma Informed best practices with clients and staff to promote effective and safe coping skills and self care.

·  Demonstrate appropriate boundaries between self and clients.

·  Demonstrate patience and consideration in dealing with others.

·  Demonstrate thoughtful decision-making.

·  Demonstrate understanding of clinical relevance of work and school. 

·  Promote self-help concept within program.  Encourage clients to create their own solutions, and encourage clients to use each other for support.

·  Play appropriate counseling role, serving as guide in the self-help recovery process.

·  Track progress of clients and assist as needed. 

·  Implement daily schedule of program activities. Provide structure and accountability to programmatic procedures.  Monitor and facilitate program activities. Engage in surveillance activities.

·  Use systematic tools to meet community behavioral objectives.

·  Work cooperatively with others and supervisors.

·  Demonstrate computer literacy.

·  Ensure client confidentiality in accordance with all federal, state, and local laws and regulations.

·  Demonstrated proficiency in Phoenix House's electronic health record system sufficient to fulfill the duties required by this position is expected within 30 days of employment.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

-Skill in staff management and clinical supervision.

-Ability to perform the core functions of a substance abuse professional.

-Ability to develop rapport with populations and families suffering from substance abuse.

-Ability to apply organizational management skills and maintain self and client discipline.

-Ability to provide on-call support and direction to program staff, volunteers and interns.

-Ability to prepare and maintain required documentation.

-Ability to comply with internal, local, state and federal regulations and policies.

-Knowledge of varied therapeutic models of treatment.

-Skill in group, individual and family counseling.

-Ability to work with dually diagnosed adult populations.

-Ability to work and communicate with others.

-Demonstrated competency in using computers.

-Proficiency in using Phoenix House systems, including the HER system to document notes and activities as required.

EDUCATION/EXPERIENCE:  Master's Degree in clinical psychology, education-counseling, medicine, psychology psychiatric nursing, rehabilitative counseling, social work or a closely related field and have experience in substance abuse and mental health services; OR possess a LADC1.


LICENSES/CERTIFICATIONS:  Certification/licensure as required by funding/regulatory sources. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED: to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED:  to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

§  Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases

§  Weekend and holiday hours

§  Business-related travel


1st/2nd/weekend/holiday shifts may be required

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.
Job ID: 198
Job Location: Springfield, MA