House Manager - Full Time, Dorchester Shelter

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues. 


Perform client screening, intake, orientation, and assessment functions necessary to complete admission to program.

Facilitate overdose drills and other health and safety groups as assigned.

Conduct weekly house meetings with residents

Provide a safe environment for residents, staff and visitors.

Maintain compliance with facility and program van safety policies and procedures.

Serve as the Health and Safety Coordinator for program ensuring all policies and protocols are maintained on a monthly and quarterly basis

Maintain working relationship with agencies, resources, and families to coordinate services for client care; provide information on substance abuse treatment resources and services; and make necessary referrals.

Attend staff meetings, case conferences and in-service training sessions.

Oversee inventory needs of program and ensure program is fully stocked with required items

Coordinate food ordering and ensure all required food items are stocked in program and food orders are in line with food budget item. Assist with coordinating weekly menu and assign resident cooks on a weekly basis

Serve as a liaison with the Boston Food Bank for program

Assist with the coordination of medication monitoring systems and paperwork within program

Provide liaison between counselors and administrative staff.

Conduct daily room checks and ensure program meets the cleanliness, health and safety requirements

Works with team at 3 sites to coordinate all move- outs and move-ins to ensure rooms are turned over and have adequate supplies and furniture for incoming and exiting residents

Serve as a role model

Perform other duties as assigned.


To perform this position successfully, you must perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

- Knowledge obtained through completion of a Bachelor degree curriculum from an accredited institution, or equivalent combination of education and experience.

- Knowledge obtained through attainment of certification as required by funding/licensing sources.

- Skill in developing rapport with substance-abusing populations.

- Skill in dealing with issues of internal, local, state and federal compliance.

- Skill in coordinating and maintaining client records.

- Ability to manage the residential community

- Ability to work and communicate with others.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

- You are regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and - arms; and talk or hear.

- You are occasionally required to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

- The work environment is that of a substance abuse treatment milieu.

- Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases is possible.

- Weekend and holiday hours may be required.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.


Job ID: 63

Job Location: Dorchester, MA