Housing/Care Coordinator - Dorchester Shelter

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues. 


The Housing Care Coordinator plans, advocates, implements and coordinates a proactive array of comprehensive, individualized services for clients and performs administrative work in support of the program.


  • Perform client screening, intake, re-housing plans, orientation and assessment functions.
  • Develop an individualized re-housing and treatment plan based on assessment data.
  • Assist residents with the identification of appropriate community services in the city or town that they plan to live.
  • Assist residents with the identification of vocational and/or educational resources.
  • Assist residents with job search to include resume writing, interviewing skills, appropriate dress, etc.
  • Assist clients with paperwork to obtain community benefits.
  • Conduct and maintain required records to include progress and group notes, social security cards, birth certificates, physicals, lab work, and other appropriate records required by Phoenix House and DHCD
  • Meet with clients within 48 hours of move in to develop initial re-housing plan
  • Works for Senior Housing Worker on developing re-housing plans and identify housing opportunities for residents
  • Attend meetings with Boston Housing Authority and other housing agencies, landlords, housing court, staff meetings, case conferences and required training.
  • Maintain working relationship with housing agencies, resources and families to coordinate services for residents; provide information on housing, behavioral health and employment resources and services; make necessary referrals; facilitate follow-up to ensure appropriate services have been delivered;
  • Establish and maintain client files in accordance with internal, requirements and enter data in computerized (Welligent Electronic Health Records and ETO-Efforts to Outcome computerized systems) and manual admission and discharge systems.
  • Serve as a role model.
  • Perform other duties as assigned.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

  • Knowledge obtained through completion of an Bachelor Degree curriculum from an accredited institution, or 
  • equivalent combination of education and experience.
  • Knowledge of housing and community resources
  • Ability to develop rapport with women and children who are homeless and may have a substance abuse, mental health, and/or health issues.
  • Ability to manage client services and computerized and manual records.
  • Possession of a valid driver's license.
  • The ability to pass a Criminal Background Check.
  • Knowledge of appropriate boundaries.


Bachelor Degree in related field from an accredited institution or equivalent combination of education and experience.


Certification/licensure as required by funding/regulatory sources.  (Demonstrable pursuit of certification with timetable for achievement is acceptable.)


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED:   to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a modified therapeutic community.

  • Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases
  • Business-related travel


Weekend and holiday shifts may be required.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.

Job ID: 138

Job Location: Dorchester, MA