Kitchen Coordinator/Cook - Holyoke, MA


The COOK/Counselor Aide maintains patient safety and well-being in accordance with established policy and procedure. The Cook position includes all purchasing, maintaining inventory and billing statements, menu development, temperature logs, preparation and cooking of meals, as well as serving of meals at scheduled times and House cleaning materials. The cook is responsible for maintaining Serve Safe certification & other certifications as needed. This split position also includes duties as Recovery Support noted below:


  • Perform patient screening, intake, orientation, and assessment functions necessary to complete admission using the Electronic Health Record as required by Program Director.
  • Assist Case Managers to develop treatment plans that are coherent and reflective of patient's progress and development.  Involve patient appropriately in the process.
  • Maintain accurate, timely group, Incident Report & DAP notes.  Document developments and important events in accordance with clinical policies for reporting and record keeping.  Use Phoenix House systems, including Electronic Health Record, effectively and appropriately.
  • Participate in staff meetings and required training to ensure continuum and quality of care.
  • Serve as a rolemodel through positive, appropriate conduct and participation in special agency events.  Project a good image to the public.
  • Properly utilize House Log, Change of shift report/Overnight Checklist, ADP Timecard policy & procedures, MAR forms, Medication Monitoring and Bed Bug Procedure.
  • Provide transportation and supervised monitoring of patients as needed.
  • Maintain Group/attendance rooster in a timely manner using the Electronic Health Record as required by Program Director.
  • Respond to client crises and emergencies as needed.
  • Meet with supervisor on a regular basis.
  • Dress in a professional manner.
  • Participate in the support and training of other staff members and interns.
  • Maintain ADP files and complete Relias E-learning requirements in a timely fashion.
  • Provide other treatment services that support our modified therapeutic community such as the morning meeting, evening meeting, patient Concerns and assist case managers in developing a behavioral Intervention for patients, etc.
  • Conduct property searches and urine screens as needed.
  • Telephone Program Director immediately to report unusual incidents.
  • Follow program rules and schedules and seeking pre-approval for any unscheduled or unauthorized activities.
  • Perform other duties as assigned by Program Director or assignee.


  • Demonstrated proficiency in Phoenix House's electronic health record system sufficient to fulfill the duties required by this position is expected within 30 days of employment.

·  Demonstrate empathy and compassion for patients in group, individual connection, and daily interactions.

  • Maintain objectivity towards all patient s and make clinical decisions based on accurate information.
  • Demonstrate appropriate boundaries between self and clients.
  • Promote self-help concept within program.  Encourage patient s to solve their own problems, and encourage patient s to use each other for support.
  • Play appropriate direct care role, serving as guide in the self-help recovery process.
  • Track progress of patients utilizing effective direct communication, email, and clinical notation. 
  • Implement daily schedule of program activities.  Enforce program guidelines and programmatic procedures.  Monitor and facilitate program activities. Engage in supportive monitoring of patient activities.
  • Work cooperatively with others and supervisors.
  • Work in a Trauma-Informed manner when interacting with patient s.
  • Demonstrate patience and consideration in dealing with others.
  • Demonstrate thoughtful decision-making.
  • Ensure patient confidentiality in accordance with all federal, state, and local laws and regulations.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

§  Ability to perform the core functions of a substance use disorder support staff.

§  Ability to develop rapport with substance-abusing populations and families.

§  Ability to apply organizational management skills and maintain self and patient discipline.

§  Ability to prepare and maintain required documentation. 

§  Ability to comply with internal, local, state, and federal regulations and policies.

§  Ability to work and communicate with others.

§  Ability to work within the confines of a modified therapeutic community.

EDUCATION/EXPERIENCE:  Desire Bachelor Degree from an accredited institution or equivalent combination of knowledge and experience.


Attainment of certification/licensure as required by funding/regulatory sources (demonstrable pursuit of certification with timetable for achievement is acceptable.)

Serve Safe Certification required


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED:  to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

  • Exposure to patients infected with Hepatitis B, HIV, TB, or other Infectious Diseases
  • Weekend and holiday hours
  • Business-related travel


Weekend and or holiday shifts may be required.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment. Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.
Job ID: 162
Job Location: Holyoke, MA