Licensed Chemical Dependency Professional Manager - Exeter, RI

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues. 


-Oversee documentation, caseload management, quality assurance, aftercare planning and utilization review process.

-Ensures services are in state, federal and CARF compliance. 

-Review treatment plans and clinical documentation for compliance. 

-Perform client screening, intake, orientation, and assessment functions necessary to complete admission as required by Program Director.

-Assist in the recruitment, interviewing and recommendation of candidates for hiring.

-Provides performance management feedback to employees (coaching, career development and disciplinary actions).

-Guide clients in individual, group, and family formats.

-Respond to client crises and emergencies as needed.

-Document developments and important events in accordance with clinical policies for reporting and record keeping.

-Develop person centered treatment plans that are measurable, coherent and reflective of client's progress and development. 

-Consistently enforce rules and programmatic procedures. 

-Provide direct client monitoring as needed, including medication monitoring.

-Maintain compliance with all documentation requirements. 

-Maintain client records to comply with CARF and state licensing standards, using the Welligent Electronic Health Record. 

-Assist in the provision of staff orientation and ongoing training regarding clinical policies and procedures. Participate in the support and training of other staff members.

-Maintain positive working relationship with agencies, resources, and families to coordinate services for client care; provide information on substance abuse use disorder treatment resources and services; and make necessary referrals.

-Review all Quality Assurance Records submitted by the LCDP.

-Lead and participate in treatment team meetings, case conferences, and required training to ensure continuum and quality of care.

-Meet with clinical supervisor and Director(s) on a regular basis.

-Attend all staff meetings.

-Serve as a role model through positive, appropriate conduct and participation.

-Project a professional image to the public. Dress in a professional manner.

-Facilitate EBT groups as assigned.

-Maintain ADP files and complete e-learning requirements in a timely fashion.

-Maintain current licensure and/or credentialing. Maintain CPR/FA certifications and CPI annual training. 

-Ensure client confidentiality in accordance with all federal, state and local laws and regulations.

-Ensure all significant incidents are reported within 24 hours to the Director(s).

-Perform other duties as assigned.


-Ability to promote and demonstrate Phoenix Houses core values through work ethic, compliance, and attitude






-Problem Solving: Identifies problems, involves others in seeking solutions when appropriate, conducts appropriate analysis, searches for best solutions, responds quickly to new challenges. 

-Job Knowledge: Understands duties and responsibilities, has required job knowledge; has necessary technical skills; understands company mission/values; keeps job knowledge current; is in command of critical issues. 

-Project Management: Coordinates the diverse components of the project by balancing scope, time, cost, and quality. 

-Collaboration: Works in collaboration with other health professionals and leaders from other disciplines. 

-Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. 

-Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time on their feet, actively working with patients.

-Demonstrate proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position is expected within 30 days of employment.

-Knowledge of various substance use disorder modalities and relevant medical and mental issues.

-Ability to train and supervise staff. 

-Strong knowledge of state, federal and CARF regulations

-Demonstrate the ability to consistently maintain chart documentation in accordance with current organizational policies and other stakeholder regulations. 

-Empathy and compassion for clients in group, individual sessions, and daily interactions.

-Objectivity towards all clients.

-Appropriate boundaries between staff and clients.

-Demonstrate patience and consideration in dealing with others.

-Demonstrate thoughtful judgment and decision-making.

-Critical and strategic thinking skills

-Excellent written and verbal communication skills


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

-Ability to perform the core functions of a licensed chemical dependency professional.

-Ability to develop rapport with substance-abusing populations and families.

-Ability to apply organizational management skills and maintain self and client discipline.

-Ability to prepare and maintain required documentation.

-Ability to comply with internal, local, state and federal regulations and policies.

-Ability to work and communicate with others.


At least 4 years of relevant experience working in the substance use disorder field.  Master degree from an accredited institution preferred.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. 

OCCASIONALLY REQUIRED:   to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

?Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases 

?Business-related travel 


Ability to be on call 24/7.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.