At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.
Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.
We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-Provide clinical direction to support staff, counselor assistants, clinical counselors, interns and volunteers to promote consistency and quality of services.
-Provide direct supervision for clinical counselors and interns.
-Review programming and record keeping for compliance with internal, local, state and federal funding.
-Adhere to federal confidentiality statutes (to include both HIPAA & CFR42 Part II).
-Use Phoenix House systems, including Welligent Electronic Medical Record, to document notes and activities assigned.
-Manage caseload of clients including, but not limited to, assisting in developing individual treatment plans, completing Metal Health evaluations, and counseling them in both individual and group formats, as requested by Program Director and Clinical Supervisor.
-Participate in staff meetings, case conferences, training and special agency events.
-Maintain ongoing, working relationships with community agencies, funding sources and families to provide guidance to clients.
-Assist in screening potential clients referred from Central Intake and apply ASAM criteria to level of care placement.
-Effectively and responsibly provide on-call support.
-Effectively demonstrate sound judgment by making appropriate decisions in absence of Program Director and Clinical Supervisor.
-Performs insurance pre-authorizations and ongoing utilization reviews for all insurance referrals/clients
-Assist clients with insurance enrollment.
-Delivers treatment using evidence-based protocols, therapies and practices i.e MET and CBT;
-Provides clients with individual, group, and educational services.
-Maintains positive working relationships with agencies, resources, and families to coordinate services for client care; provides information on substance abuse treatment resources and services and makes necessary referrals.
-Ensure that Follow up calls are made and documented in Welligent
-Responds to client crises and emergencies as needed.
-Maintains accurate, timely, case notes and group notes. Documents developments and important events in accordance with clinical policies for reporting and record keeping. Uses Phoenix House systems, including Welligent, effectively and appropriately.
-Facilitates clinical and administrative staff meetings and case conferences to ensure continuum and quality of care.
-Attends clinical supervision weekly
-Implement daily schedule of program activities. Enforce rules and programmatic procedures. Monitors and facilitates program activities. Engages in surveillance activities.
-Reviews clinical files and conducts quality assurance reviews, as requested or assigned.
-Completes all quality assurance record reviews and corrections as indicated and submit
same to the QA auditor.
-Serves as a role model through positive, appropriate conduct and participation in special agency events. Projects a professional image to the public.
-Maintain ADP files and complete Relias E-learning requirements in a timely fashion.
-Perform other duties as assigned.
-Demonstrates empathy and compassion for clients in group, individual counseling, and daily interactions.
-Maintains objectivity towards all clients and makes clinical decisions based on accurate information.
-Disciplines clients effectively and with appropriate frequency, using a variety of privileges and sanctions.
-Demonstrates appropriate boundaries between self and clients.
-Promotes self-help concept within program. Encourages clients to solve their own problems, and encourages clients to use each other for support.
-Plays appropriate counseling role, serving as guide in the self-help recovery process.
-Demonstrates understanding of clinical relevance of work and school. In ambulatory settings, monitors job/school attendance and performance.
-Work cooperatively with others and supervisors.
-Demonstrates patience and consideration in dealing with others.
-Demonstrates thoughtful decision-making.
-Ensures client confidentiality in accordance with all federal, state, and local laws and regulations.
To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.
-Knowledge obtained through attainment of MLADC/LADC/LCMHC/LICSW Licensure as required by funding/licensing sources (demonstrable pursuit of MLADC/LADC/LCMHC/LICSW Licensure with timetable for achievement is acceptable.)
-Skill in developing rapport with substance-misuse populations.
-Skill in coordinating and maintaining documentation.
-Skill in complying with internal, local, state, and federal regulations and policies.
-Skill in organizational management.
-Skill in working and communicating with others.
-Ability to provide direction to clinical staff, including clinical supervision for direct reports.
Knowledge obtained through completion of a counseling-related Master's Degree from an accredited institution and 2 years post-graduation clinical experience in the Behavioral Health Profession.
Candidate must have current, active driver's license and preferred Master Licensed Mental Health Counselor (LCMHC)- or equivalent from another state with eligibility to obtain NH MLADC and/or LICSW
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
REGULARLY REQUIRED: to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
OCCASIONALLY REQUIRED: to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
The work environment is that of a substance abuse treatment milieu which may include:
?Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases
SCHEDULING NEEDS Weekend and/or holiday shifts may be required.
Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.