Licensed Nursing Assistant - Dublin, NH


The Licensed Nursing Assistant (LNA) implements and coordinates a proactive array of comprehensive, individualized services for patients and may perform administrative work in support of the program.


§  Maintain required documentation and records in client files - Welligent

§  Use Phoenix House systems, including Outlook email, Welligent Electronic Health Record, Microsoft Word, and Excel effectively and appropriately.

§  Maintain accurate, timely, legible case notes and document groups within 24 hours.  Document developments and important events; complete incident reports in accordance with clinical policies for reporting and record keeping.

§  Complete patient admission and orientation tasks as assigned.

§  Assist patients as needed; respond to crises following Phoenix House policies and emergency procedures.

§  Follow the On-Call procedure.

§  Provide other treatment services that support a therapeutic milieu such as morning meeting and monitoring of program activities and procedures.

§  Participate in medication monitoring, documentation, and recording (Not medication reconciliation)

§  Assist patients with paperwork to obtain community benefits and maintain required records (i.e., social security cards, birth certificates, physicals, lab work, insurance benefits, etc.).

§  Do patient Follow ups, as assigned by Care Managers and satisfactions surveys and TCUs as assigned.

§  Assist with quality assurance functions, (i.e., fire drills, in-service trainings, safety inspections, building and vehicle reports, etc.) as requested.

§  Take patients on appointments and outside meetings in company vehicle as assigned.

§  Ensure that office and UA supplies are in stock and request from office staff when running out.

§  Complete and participate in Change of Shift reports

§  Meet with supervisor on a regular basis, as scheduled

§  Demonstrate empathy, compassion, and respect for patients in all interactions. Maintain objectivity towards all patients and make decisions based on accurate information.

§  Complete and document safety checks throughout the shift as assigned.

§  Monitor and document patients' vital signs as required.

§  Attend mandatory bi-weekly staff meetings and team meetings as required.

§  Demonstrate appropriate boundaries between self and patients.

§  Attend case conferences, and training, as required, to ensure continuum and quality of care.

§  Serve as a rolemodel through positive, appropriate conduct and participation in special agency events.

§  Project a good image to the public.

§  Conduct toxicology screens through urinalysis collection and alcohol breathalyzers as requested

§  Maintain Datis e3 files and complete E-learning Relias requirements in a timely fashion.

§  Dress in a professional manner.

§  Work cooperatively with others and supervisors.

§  Demonstrate patience and consideration in dealing with others.

§  Demonstrate thoughtful decision-making.

§  Ensure patient confidentiality in accordance with all federal, state, and local laws and regulations.

§  Perform other duties as assigned.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

§  Ability to comply with internal, local, state and federal policies and regulations.

§  Ability to assist patient population.

§  Ability to maintain appropriate boundaries with patients.

§  Ability to work and communicate with others.

§  Ability to serve as a positive role model to patients served.

§  Ability to develop rapport with patients who may have substance abuse, mental health and/or health issues.

§  Ability to apply organizational management skills and maintain self and patient discipline.

§  Ability to prepare and maintain required documentation. 

§  Ability to comply with state and federal regulations regarding confidentiality

EDUCATION/EXPERIENCE:  Nursing Assistant Education Program

LICENSES/CERTIFICATIONS:  Valid driver's license, Licensed Nursing Assistant NH, or ability to obtain it.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.


You are required to remain awake for the entire shift.

Sit, use hands to finger, handle or feel objects, tools, or controls; walk around facility - up and down stairs, reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED:  to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing

the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

§  Exposure to patients infected with Hepatitis B, HIV, TB, COVID-19 or other Infectious Diseases

§  Exposure to patients with significant behavioral, emotional, psychiatric, verbal, and physical aggression and other symptoms that could cause secondary stress in members of the professional team.

§  Weekend and holiday hours

§  Business-related travel


Weekend, and holiday shifts may be required.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more. 

Location: Dublin, NH

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