Medical Assistant - Northern Vermont

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues.


SUMMARY

Medical assistant role will provide physician support services that ensure that the healthcare facility runs smoothly. They are responsible for administrative as well as clinical tasks, such as maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, and performing front-desk tasks. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·  Work in PHNE's detox and residential programs

·  Track referrals for the medical services team

·  Schedule and maintain list of patients to be seen by the medical team

·  Review and confirm relevant medical data as part of the triage process

·  Efficiently manage patient flow for medical team

·  Room patients

·  Disinfect clinical areas before and after all clinical encounters

·  Obtain and document patient vital signs

·  Communicate concerning findings, signs or symptoms to program nurses and/or medical providers

·  Initiate patient encounters on electronic medical records

·  Track orders and results generated during medical visits

·  Arrange/coordinate internal and outside referrals as needed

·  Communicate with medical, nursing and clinical staff to facilitate coordination of care

·  Call pharmacies and outside providers as needed

·  Help organize and maintain patients' paper records

·  Coordinate and track medication prior authorizations

·  Perform Oral Swab, Urine Drug testing and breathalyzer testing

·  Phlebotomy (not required at this time but may be at some time in the further)

·  Help educate patients about use of medication assisted treatment

·  Help educate patients about overdose prevention

·  Other duties as required

Other responsibilities

·  Participate in regularly scheduled quality performance activities

·  Participate in ongoing organization learning through online and in person modules

·  Attend all team and organization meetings

COMPETENCIES

·  Team player

·  Willing to learn

·  Flexible

·  Good people skills

·  Non-judgmental attitude toward patients with addiction and mental health challenges

·  Efficient

·  Professional work ethic

QUALIFICATIONS

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION and EXPERIENCE

·  High school diploma or GED required;

·  completion of an accredited medical assistance certification program preferred

·  Proficiency with EMRs

·  Primary Care Experience a plus

·  Addiction Medicine experience and/or interest preferred

·  Behavioral Health experience and/or interest preferred

·  Underserved Healthcare experience and/or interest a plus

LICENSES/CERTIFICATIONS

·  Medical Assistant certification

KNOWLEDGE AND SKILLS

·  Medical fluency

·  EMR and other technological fluency (email, word, phone systems)

·  Perform Vital signs

·  Perform clinically validated substance withdrawal assessments

·  Bilingual preferred

  • Knowledge of various substance abuse treatment modalities; knowledge of issues collateral to substance abuse (AIDS, Dual Diagnosis)
  • Strong interpersonal, oral, and written communication skills
  • Familiarity with the various recovery approaches
  • Experience working with diverse population
  • Experience working in hospital or medical settings
  • Ability to prepare and maintain required documentation
  • Ability to comply with state and federal regulations regarding confidentiality

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  While in the course of performing this job, one typically spends time sitting, walking, standing, carrying, and climbing stairs, lifting up to 15 pounds, listening, speaking, typing, reading, and writing.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear.  Employee is frequently required to stand, walk, use hands to finger, handle, or fee; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OCCASIONALLY REQUIRED:  stoop, kneel and crouch and life up to 10lbs.

POSITION TYPE: 

SCHEDULING NEEDS:  Monday – Friday, may require nights, weekends, and holidays as needed.

TRAVEL:  This position may require travel by car within the New England Region

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which can be stressful and may include:

 

·  Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases.

·  Clients with substance use and co-occurring mental health issues

 

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.  EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.