Overnight Recovery Support Staff - Springfield, MA

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions.

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House' we believe in having fun along the way - embracing 'progress not perfection' as our journey continues. 


-Perform client document scanning nightly and upload documents to Welligent. 

-Assist Care Coordinators to develop treatment plans that are coherent and reflective of client's progress and development. 

-Perform hourly safety checks per protocol and complete maintenance tasks as directed.

-Maintain accurate and timely Incident Report & DAP notes. Document developments and important events in accordance with clinical policies for reporting and record keeping. 

-Serve as a role model through positive, appropriate conduct and participation in special agency events. Project a good image to the public.

-Properly utilize all site-specific protocols including Shift Report, Overnight Checklist, policy & procedures, MAR forms and Medication Monitoring, Med Count and Bed Bug Procedure.

-Supervise monitoring of residents as needed, maintain structure and provide accountability to the residents.

-Respond to client crises and emergencies as needed.

-Participate in staff meetings, case conferences, and required training, as assigned, to ensure continuum and quality of care.

-Provide monitoring of clients while taking prescribed medication.

-Meet with supervisor on a regular basis.

-Dress in a professional manner.

-Participate in the support and training of other staff members and interns.

-Maintain DATIS files and complete Relias requirements in a timely fashion.

-Conduct property searches and urine screens as needed.

-Telephone On-call immediately to report unusual incidents.

-Follow program rules and schedules and seeking pre-approval for any unscheduled or unauthorized activities.

-Assist in daytime coverage as needed.

-Perform other duties as assigned by Program Director or designee.


-Demonstrated proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position is expected within 30 days of employment.

-Demonstrate empathy and compassion for clients in group, individual counseling, and daily interactions.

-Maintain objectivity towards all clients and make clinical decisions based on accurate information.

-Maintain structure and accountability with clients effectively with appropriate frequency and clinical judgment and collaboration whenever possible.

-Demonstrate appropriate boundaries between self and clients.

-Promote self-help concept within program.  Encourage clients to create their own solutions, and encourage clients to use each other for support.

-Play appropriate counseling role, serving as guide in the self-help recovery process. 

-Track progress of clients utilizing effective direct communication, email, and clinical notation. 

-Implement daily schedule of program activities. Monitor and facilitate program activities.

-Demonstrate understanding of clinical relevance of work and school.

-Work cooperatively with others and supervisors.

-Demonstrate patience and consideration in dealing with others.

-Demonstrate thoughtful decision-making.

-Work in a Trauma-informed manner when interacting with clients.

-Ensure client confidentiality in accordance with all federal, state, and local laws and regulations.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

?Ability to develop rapport with substance-abusing populations and families.

?Ability to apply organizational management skills and maintain self and client discipline.

?Ability to prepare and maintain required documentation. 

?Ability to comply with internal, local, state, and federal regulations and policies.

?Ability to work and communicate with others.

?Ability to stay awake through entire shift.


Knowledge obtained through completion of a Bachelor Degree curriculum from an accredited institution preferred, or                           equivalent combination of knowledge and experience.


Attainment of certification/licensure as required by funding/regulatory sources (demonstrable pursuit of certification with timetable for achievement is acceptable.)

Not required


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. 

OCCASIONALLY REQUIRED:   to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

?Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases 

?Business-related travel 

SCHEDULING NEEDS Weekend and/or holiday shifts may be required. Scheduled days and/or times may be adjusted to ensure 24/7 coverage of a residential facility.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.