Peer Support Specialist - Exeter, RI

The Peer Support Specialists responsible for co-developing and creating the transition plan, which includes referrals for each patient along with providing sound, therapeutic treatment. This position will ensure patients transitioning from Exeter Center have all necessary services in place including but not limited to: safe and appropriate housing; medical appointments; psychiatric/mental health appointment; identified support group meetings; family services; aftercare services. He/she/they plans, advocates, implements and coordinates a proactive array of comprehensive, individualized services for patients and performs administrative work in support of the program.


  • Develop, review and updating continuing care plans that are measurable, coherent and reflective of patient's progress and development.  Involve patient in the process.
  • Maintaining, updating and reviewing treatment plan goals, objectives and interventions that support continuing care plan through treatment plan development and reviews. 
  • Maintain patient charts to comply with CARF and/or other state agency standards, using Welligent Electronic Medical Record.
  • Provide patients with individual, group, and educational services as assigned.
  • Develop realistic continuing care plan for patients which maximizes available community resources.  Continuing care plans will address post discharge housing, coordination of aftercare, medical and psychiatric care, family services and any additional needs identified during the admission or treatment process.
  • Work with patients to identify options for post discharge living situations and facilitate appointments when necessary to ensure seamless transition from Exeter Center to safe and appropriate living situations
  • Ensure all necessary post discharge appointments have been set prior to discharge 
  • Contact and interact with family members of patients to ensure understating and engagement in the transitional plan.  Provide resources to family members and/or identified supports as appropriate.
  • Maintain positive working relationship with agencies, resources, and families to coordinate services for patient care; provide information on substance abuse treatment resources and services; and make necessary referrals.
  • Respond to patient crises and emergencies as needed.
  • Maintain accurate, timely, legible case notes, session notes and group notes.  Document developments and important events in accordance with clinical policies for reporting and record keeping.  Use Phoenix House systems, including Welligent, effectively and appropriately.
  • Attend and participate in staff meetings, Team Treatment meetings, Group Supervision, Individual Supervision, case conferences, and required training, as assigned, to ensure continuum and quality of care.
  • Accurately enter all patient enrollment and/or disenrollment into State Opioid Response (SOR) Grant.
  • Complete and submit all Quality Assurance Record Review corrections to the Program Director/Clinical Director/Supervisor.
  • Review clinical files and conduct quality assurance reviews, as requested or assigned.
  • Review and sign all patient transition plans and assessments in a timely fashion.
  • Meet with supervisor on a regular basis.
  • Serve as a rolemodel through positive, appropriate conduct and participation in special agency events.  Project a good image to the public.
  • Dress in a professional manner in accordance with the Dress Code.
  • Participate in the support and training of other staff members.
  • Maintain ADP files and complete Relias requirements in a timely fashion.
  • Perform other duties as assigned by Program Director/Clinical Director/Supervisor or their assignee.


  • Demonstrated proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position is expected within 15 days of employment.

·  Demonstrate empathy and compassion for patients in group, individual counseling, and daily interactions.

  • Maintain objectivity towards all patients and make clinical decisions based on accurate information.
  • Hold patients accountable in an effective manner and with appropriate frequency, using a variety of privileges and sanctions.
  • Demonstrate appropriate boundaries between self and patients.
  • Promote self-help concept within program.  Encourage patients to create their own solutions, and encourage patients to use each other for support.
  • Play appropriate counseling role, serving as guide in the self-help recovery process.
  • Track progress of patients assigned to caseload. 
  • Implement daily schedule of program activities. Provide structure and accountability for patients within the guidelines of programmatic procedures.  Monitor and facilitate program activities.
  • Demonstrate understanding of clinical relevance of work and school
  • Work cooperatively with others and supervisors.
  • Develop, maintain, and enhance relationships with continuing care referral agencies throughout Massachusetts.
  • Demonstrate patience and consideration in dealing with others.
  • Demonstrate thoughtful decision-making.
  • Ensure patient confidentiality in accordance with all federal, state, and local laws and regulations.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

  • Knowledge obtained through attainment of certification/licensure as required by funding/regulating sources.
  • Knowledge of varied therapeutic models of treatment.
  • Ability to work with dually diagnosed populations.
  • Skill in group, individual, and family counseling.
  • Ability to develop rapport with dually diagnosed populations and families.
  • Ability to apply organizational management skills, clinical supervision and maintain self and patient supportive accountability.
  • Ability to prepare and maintain required documentation. 
  • Ability to comply with internal, local, state, and federal regulations and policies.
  • Ability to work and effectively communicate with others.
  • Ability to demonstrate competency in using computers.
  • Knowledge of state and federal confidentiality laws (HIPAA and 42 C.F.R., contract management, and program administration regulations).


  • Minimum of a high school diploma, Associates Degree or higher is preferred.

·  Valid Rhode Island driver s license and clear driving record required.


  • Preferred - Peer Recovery Support, Recovery Coach or other related certification.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED:  to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED:  to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance use disorder and co-occurring treatment milieu which may include:

§  Exposure to patients infected with Hepatitis B, HIV, TB, or other Infectious Diseases

§  Exposure to patients with co-occurring mental health issues.

§  Business-related travel

SCHEDULING NEEDSWeekend, evening and/or holiday shifts may be required. Scheduled days and/or times may be adjusted to ensure 24/7 coverage of a residential facility.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.

Job ID: 194

Location: Exeter, RI