Program Manager - Barre, RISE


The Program Manager is responsible for the day-to-day management of the RISE Barre Men & Women's Transitional Living Programs including compliance with the Electronic Health Records (EHR) and all Health and Safety requirements. The Program Manager is to collaborate closely with the Regional Director of Administration and Operations to actively assist the Phoenix House Executive Leadership Team with the administration of Phoenix House New England's strategic plans and goals.


  • Clearly communicate and continuously support Phoenix House's Mission, Vision and Values.
  • Develop relationships with community partners and stakeholders and provide liaison duties as it relates to local community agencies, city organizations and protective services.

·  Oversee community relations and client re-integration.

·  Oversee budgeting, housing fee capture, ordering, and petty cash duties as directed.

·  Monitor balance of clinical, educational, recreational, cultural, and public relation activities as program dictates.

·  Monitor the formulation and completion of individual treatment plans, progress notes, and group notes.

·  Utilize Phoenix House systems, including Welligent EHR, to document care notes and activities as assigned.

·  Manage a careload of 10 clients and provide individual and group services as required.

·  Perform and document Health and Safety standards within the facilities.

·  Assist in planning future programming, budgeting, and compliance with local, state, and federal regulations through positive role modeling and participation at special events.

·  Assume responsibility for the overall program in the absence of the Regional Program Director.

·  Design, with support from the Regional Director of Administration and Operations,effective staffing models that adequately support the facilities' operations in a cost-effective manner; actively works to minimize unnecessary overtime pay.

·  Work collaboratively to develop and achieve the facility access/intake goals.  Oversee and manage all of facilities' access/intake procedures and staff.  Actively works to develop/streamline procedures and protocols that work to increase both patient access and revenue.

·  Ensure staff compliance with electronic record keeping, use and care of IT equipment.

·  Ensure new hire/on-boarding is compliant as well as provides an exemplary new hire experience.

·  Ensure all required staffing levels of service to clients are maintained and/or addressed as appropriately as possible. 

·  Oversee and maintain good working relationships with agencies, resources and/or families to coordinate services for client care including providing information on substance use and mental health disorder treatment resources and services; and make necessary referrals as needed.

·  Effectively manage staff in a manner consistent with Phoenix House's policies and values.  Maintain effective feedback mechanisms with staff in order to enhance work processes and promote employee knowledge and understanding.

·  Ensures that sufficient and appropriate levels of inventory of office and medical supplies are on-hand at all times.

·  Maintain DATIS Self-Service files and oversee compliance of RELIAS E-Learning requirements.

·  Ensure program compliance with all CARF, DOC, ADAP local, state and federal regulations.

·  Evaluate with the Regional Director of Administration and Operations the job performance of direct reports and providing feedback through Introductory Period Performance Reviews and Annual Performance Reviews. 

·   Support the VP of Risk Management with the fidelity/compliance of PHNE Incident Reporting policies and procedures.

·  Oversee time-keeping and payroll activities for facilities, including employee attendance records.

·  Other duties as the position may require.  This is not intended to be a complete list of all duties and expectations.


  • This position may require periodic travel to other sites within the region.
  • Ability to manage multiple deadlines and priorities.
  • Ability to work as a member of a team.
  • Ability to work and communicate with others.
  • Ability to apply organizational management skills and maintain self-discipline.
  • Demonstrate empathy and compassion for clients in group, individual counseling, and daily interactions.
  • Maintain objectivity towards all clients and make clinical decisions based on accurate information.
  • Utilize Trauma Informed best practices with clients and staff to promote effective and safe coping skills and self-care.
  • Demonstrate appropriate boundaries between self and clients.
  • Demonstrate patience and consideration in dealing with others.
  • Demonstrate thoughtful decision-making.
  • Promote self-help concept within program.  Encourage clients to create their own solutions and encourage clients to use each other for support.
  • Serve as guide in the self-help recovery process.
  • Track progress of clients and assist as needed. 
  • Implement daily schedule of program activities. Provide structure and accountability to programmatic procedures.  Monitor and facilitate program activities. Engage and support surveillance activities as needed.
  • Uses evidenced-based best practice tools to meet community behavioral objectives.
  • Work cooperatively with others and supervisors.
  • Demonstrate computer literacy.
  • Ensure client confidentiality in accordance with all federal, state, and local laws and regulations.
  • Demonstrated proficiency in Phoenix House's electronic health record system sufficient to fulfill the duties required by this position is expected within 30 days of employment.
  • Ability to promote and demonstrate "Every Time Behaviors" Teamwork model.
  • Ability to promote and demonstrate Phoenix House's ICARE4 core values (Integrity, Collaboration, Accountability, Respect, Excellence, Forward Thinking) through work ethic, compliance, and attitude:

-  Trustworthiness

-  Morale

-  Willingness to Help

-  Optimism

-  Knowledge


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

·  Ability to perform the core functions of a substance use professional.

·  Ability to develop rapport with populations and families suffering from substance use and co-occurring disorders.

·  Ability to apply organizational management skills and maintain self and client accountability.

·  Ability to provide on-call support and direction to program staff, volunteers and interns.

·  Ability to prepare and maintain required documentation.

·  Ability to comply with internal, local, state and federal regulations and policies.

·  Knowledge of varied therapeutic models of treatment.

·  Skill in group, individual and family counseling.

·  Ability to work and communicate with others.

·  Demonstrated competency in using computers.

·  Proficiency in using Phoenix House systems, including the EHR system to document notes and activities as required.

EDUCATION/ EXPERIENCE: Bachelor Degree in related field from an accredited institution or equivalent combination of education and experience

LICENSES/ CERTIFICATIONS: Certification/ licensure as required by funding/ regulatory sources


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULATORY REQUIRED: To sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASSIONALLY REQUIRED: To stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance use disorder milieu which may include:

§  Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases

§  Exposure to clients managing substance use and co-occurring mental health disorders

§  Weekend and holiday hours

§  Business-related travel

SCHEDULING NEEDS: Evenings, weekend, and/or holiday shifts may be required

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.