Recovery Support Staff - Full Time, Exeter

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment,with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. 

Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person-and come from all fields.

We operate personalized,strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As 'One Phoenix House'we believe in having fun along the way - embracing 'progress not perfection' as our journey continues.


  • Assist with client screening, admission, and discharge, orientation and assessment functions as assigned by Director.

  • Use Phoenix House systems, including Welligent, effectively and appropriately.

  • Demonstrated proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position is expected within 30 days of employment.

  • Facilitate client orientation, educational and recreational groups.

  • Collect and complete vital signs, urine screens, strip searches and accurately securing and documenting client inventory.

  • Maintain a clean, orderly and stocked unit.

  • Maintain client records and supply of documents on the unit.

  • Ensure client rooms and beds are cleaned and turned over upon discharge of each client.

  • Respond to client crises and emergencies as needed.

  • Participate as needed in treatment team meetings, case conferences, and required training to ensure continuum and quality of care.

  • Assist with quality assurance quarterly reports (i.e., fire drills, safety inspections, building and vehicle reports, etc.)

  • Meet with supervisor(s) on a monthly basis.

  • Participate in medication supervision and surveillance through observing the community in all areas of the property, supervised urinanalysis screening and in documenting events that need additional follow up.

  • Perform regularly scheduled bed checks on 3rd shift (every half hour).

  • Serve as a rolemodel through positive, appropriate conduct and participation in special agency events.

  • Project a professional image to the public. Dress in a professional manner.

  • Maintain ADP files and complete e-learning requirements in a timely fashion.

  • Maintain current CPR/FA certifications and CPI annual training.

  • Transport clients as needed.

  • Perform other duties as assigned.


  • Demonstrate empathy and compassion for clients in group and daily interactions.

  • Maintain objectivity towards all clients and make clinical decisions based on accurate information.

  • Discipline clients effectively and with appropriate frequency, using a variety of privileges and sanctions.

  • Demonstrate appropriate boundaries between staff and clients.

  • Promote self-help concept within program. Encourage clients to solve their own problems with guidance and encourage clients to use each other for support.

  • Implement daily schedule of program activities.

  • Enforce rules and programmatic procedures.

  • Monitor and facilitate program activities.Engage in monitoring /surveillance activities.

  • Work cooperatively with others and supervisors.

  • Demonstrate patience and consideration in dealing with others.

  • Demonstrate thoughtful decision-making.

  • Ensure client confidentiality in accordance with all federal, state and local laws and regulations.


  • Knowledge obtained through high school or equivalent education.

  • Ability to comply with internal, local, state and federal policies and regulations.

  • Ability to assist client population.

  • Ability to work and communicate with others.

  • Ability to serve as a positive role model to clients.

  • Ability to apply organizational management skills and maintain self and client discipline.

  • Ability to prepare and maintain required documentation.

  • Ability to maintain a valid driver's license.


HighSchool Diploma or equivalent education


Weekends and holiday hours arerequired.

Phoenix House requires background checks, drug testing, TB testing, verification of employment history, reference checks and possibly a medical exam, prior to employment.  

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. 

 EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.


Job ID: 4